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You are creating a customer survey and you want to get good responses. You need to analyze the responses to provide actions to best suit your organization.Which three responses are considered best practice? (Choose three.) Each correct answer presents a complete solution.NOTE: Each correct selection is worth one point.
A. Define an objective for your survey so that you can ensure that all questions serve that objective.
B. Make your surveys long so that you customers can get a chance to provide as much information as possible.
C. Be sure to mention the estimated time to complete, along with a brief overview in your invitation.
D. Previewing or testing your survey is unnecessary because your survey tool will automatically catch errors.
E. Try to organize the survey in a way that groups all related questions together in sections.
In preparing for going live with your customer journey you select “Check for Errors” in the command bar.Which three functions does this command provide? (Choose three.) Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. checks for common errors and shows an error message with advice for fixing them
B. makes sure all required marketing emails and pages are assigned and published
C. checks to ensure prerequisites are met
D. checks for active links to the marketing services that host your email messages
E. makes sure all required target segment(s) meet your goals
Your company is interested in gaining additional insight into customer journeys. You have been tasked with analyzing contacts insights. From the options presented, which three types of interactions are analyzed in Dynamics 365 for Marketing for contacts and lead? (Choose three.) Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point.
A. Web interactions
B. Event interactions
C. Survey interactions
D. Appointment interactions
E. Telephone interactions
You are setting up a small workshop event. The event will have one session and one speaker.After you create the event, session and speaker engagement record, you want to publish the event to the event portal. Hoe should you publish the event?
A. Publish the event. The session and speaker will publish automatically.
B. Publish the session. The event and speaker will publish automatically.
C. Publish the event, session and speaker manually.
D. Publish the event and session separately. Speaker will publish automatically.
You need to create a customer journey. You are looking through the gallery of existing customer journey templates to select one to use. Which pieces of information will help you decide which template to use?
A. Target, Recurrence, Purpose, Name
B. Purpose, Target, Recurrence, Description
C. Language, Purpose, Target, Recurrence
D. Language, Owner, Target, Recurrence
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