Science and Technology

What should Small Businesses Consider before Outsourcing IT Services?

Not every business can be proficient in all departments and at a certain stage in a company’s operation, there comes a requirement of outsourcing the weaker sections to the experts in order to maintain the profitability. Although outsourcing is not for every business, some businesses outsource their HR department while others choose to share the responsibilities of data backup to the experts.

For small businesses, outsourcing plays a vital role in their expansion and growth, whereas for others, it may result in liability. However, there are mixed opinions on outsourcing services and mainly when it comes to outsourcing of Network Operation Center Services, especially for the small businesses because of the risks involved with it.

Information Technology services act as the backbone for today’s businesses and its’ breakdown can bring negative outcomes such as enhancing the cost of the organization and affecting its goodwill in the market.

Therefore, to avoid such expensive mistakes, it is necessary for businesses to consider all the risks associated with the outsourcing of IT services:

Investing Money

Cost is one of the major factors for every small-scale enterprise, therefore, they are required to invest the available money in the right areas so that the anticipated goals could be met. Investing in IT services is one of the key areas where the small businesses need to take an appropriate decision- it may be related to whether to hire a full-time IT expert or to outsource it to the proficient experts. The full time IT expert may be able to handle things like installation of software, detecting issues in the system, troubleshooting, etc. In the future when business will grow, it will come up with a new set of challenges that will require a big team of highly trained staff members.

Primary agenda of a small-scale enterprise is to utilize the available resources optimally and the investment in hiring a full-time IT expert may not function as per the business’ anticipations. Thus, the best way to meet the IT requirements of the organization is outsourcing to the third party service providers.

Response Time

If you’ll compare between the in-house IT team and outsourcing IT service providers based on the time taken to respond over a query, the in-house team will be much faster. However, this is not the situation every time because there may be a scenario where the in-house IT team won’t be able to tackle the situation nor the outsourced IT experts will be available 24*7. So, the organizations are required to determine the pace and the demand for IT at the workplace to choose between the available options.

Therefore, if you’re looking for outsourcing the IT services, you need to collaborate with only those service providers that can be available every time. On the other hand, if your business requires quick responses regularly, you should consider only those service providers that will be able to fulfil your needs otherwise outsourcing will not bring any major changes.


The primary objective behind outsourcing any service for a small business owner is to gain expertise in the particular department or to get the high-tech and latest technologies to move towards innovation. The in-house IT team will be able to respond quickly in comparison to the third party experts but whether they will be able to fulfil the IT needs of the organization, this is a major concern.

According to a research, more than 67% small-scale businesses prefer to outsource the IT services in order to get the expert services, innovative ideas and unique business solutions that will be useful for enhancing overall efficiency. Thus, if the IT plays a major role in the organizational functionality, they should consider the outscoring option, otherwise an in-house IT team can be hired.

Apart from the above concerns, there may be plenty of others while outsourcing the Network Operation Center Services such as security of data, the occurrence of cyber-attacks, reliability and reputation of the service providers, etc. Therefore, every aspect must be analyzed before taking any decision because one wrong move could lead the business to an unwanted direction. Organizations’ IT needs, the nature of the business, and the cost is some of the foremost factors for a small-scale business enterprise that needs to be considered before going to a third party service provider.


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John Robert

John Robert works as a Network Superintendent at Vertex Plus which comes in USA’s Top Network Operation Center Service Provider Companies. Vertexplus provide services like Managed On Call Support, Managed Application Support and desktop support.

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